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Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand

Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Your Competitors Don't Understand

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  • Author: McDonald, Kelly.
  • Publisher: Wiley
  • Pages: 208
  • Publication Date: 2012-11-13
  • Edition: 1
  • Binding: Hardcover
  • MSRP: 24.95
  • ISBN13: 9781118360729
  • ISBN: 1118360729
  • Other ISBN: 9781118461648
  • Other ISBN Binding: print
  • Language: en
  • Store Location: Money
  • "Book cover image may be different than what appears on the actual book."