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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

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  • Author: James L. Heskett.
    W. Earl Sasser.
    Leonard A. Schlesinger.
  • Publisher: Free Press
  • Pages: 400
  • Publication Date: 2003-01-09
  • Edition: First Edition
  • Binding: Hardcover
  • MSRP: 35
  • ISBN13: 9780743225694
  • ISBN: 0743225694
  • Language: en
  • Store Location: Money
  • "Book cover image may be different than what appears on the actual book."